<p>Use Customer Support documentation to understand how Storepass handles support tickets, bug reports, feature requests, and how-to questions.</p><p>Support work is managed through tickets so each request has a status, severity, type, comments, attachments, and a history of updates.</p><ul><li>Submit a ticket when something is not working or needs Storepass review.</li><li>Use severity to explain business impact.</li><li>Use comments to answer questions, add details, or close the ticket when the issue is resolved.</li></ul><h2>Guides</h2><ul><li><a href="/support/documentation/1GB3qS3Gbh">How Storepass Handles Bugs</a></li><li><a href="/support/documentation/DlX4dtJuHE">How-to Question Handling</a></li><li><a href="/support/documentation/0tzdYrRiIe">Feature Request Handling</a></li></ul><h2>Use tickets</h2><ol><li>Go to <a href="/support/tickets">Support Tickets</a>.</li><li>Click <strong>Add New</strong> when you need to create a ticket.</li><li>Add a clear title, description, severity, type, and an example link when one is available.</li><li>Attach images or documents when they help explain the issue.</li><li>Use the ticket comments to add follow-up details or answer Storepass questions.</li></ol><h2>Review</h2><p>You can filter tickets by status, severity, type, and search text from the ticket list. Open a ticket to review its latest comment, status, attachments, and update history.</p>